Ask for more dates, other languages or a different delivery mode as needed and we will do our best to meet your needs.
| Language | Mode | Start Date |
|---|---|---|
| German | Virtual Class or Classroom | On request |
| French | Virtual Class or Classroom | On request |
| Italian | Virtual Class or Classroom | On request |
| English | Virtual Class or Classroom | On request |
What you’ll learn
Training overview
Objectives
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Cisco Collaboration Solutions Architecture: Covers Cisco’s collaboration framework, including Unified Communications Manager, Webex cloud services, security fundamentals, call flows, and clustering, while introducing key components and deployment models.
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On-Premise User Management and Device Provisioning: Focuses on user identity management, directory synchronization, and device onboarding in Cisco Unified CM using LDAP integration, RBAC, Universal Device Templates, auto-registration, activation codes, and BAT provisioning to simplify deployments.
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Dial Plans and Call Routing: Involves designing multi-site dial plans, implementing +E.164 numbering, configuring digit manipulation, enforcing calling privileges, and troubleshooting routing using tools like DNA and SIP analysis.
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Cisco Edge Services: Covers configuration of Cisco Expressway, Unified Border Element, and SBCs for B2B collaboration, SIP trunking, and remote access, along with troubleshooting signaling and media at the network edge.
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Media Resources: Focuses on deploying and optimizing Cisco collaboration media services, including conferencing resources, transcoding, MTPs, media services, codecs, and media architecture design.
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Cloud and Hybrid Services: Explores cloud collaboration fundamentals, Webex architecture, identity management, hybrid workflows, cloud device provisioning, migration strategies, and Webex App integrations, along with Cisco cloud APIs for automation.
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Cloud and Hybrid Calling: Covers deployment and management of Webex Calling, Local Gateway, Control Hub, and Cisco IOS XE, including evaluation of calling models, PSTN integration, dial plan integration, and migration approaches.
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Quality of Service (QoS): Focuses on implementing QoS to ensure optimal voice, video, and collaboration traffic performance, including classification, marking, queuing, congestion management, WAN optimization, and performance validation.
Prerequisites
There are no formal prerequisites for this training. However, it is recommended that learners already have the following foundational knowledge and skills before attending:
- Basic understanding of networking technologies
- Basic knowledge of voice and video concepts
- Familiarity with on-premises, cloud, and hybrid collaboration deployment models
These competencies can be developed through the following Cisco learning programs:
Outline
- Cisco Collaboration Solutions Architecture
- On-Premises User Management and Device Provisioning
- Dial Plans and Call Routing
- Cisco Edge Services
- Media Resources
- Cloud and Hybrid Services
- Cloud and Hybrid Calling
- Quality of Service
Lab outline
- Cisco Collaboration Solutions Security Requirements
- IP Network Protocols for Collaboration
- User Management with LDAP
- On-Premise Device Provisioning Solutions
- Dial Plans and Endpoint Addressing
- Calling Privileges and Toll Fraud Protection
- Globalized Call Routing
- Cisco Unified Communications Manager APIs
- Monitoring Tools and Troubleshooting
- Border Controller Advanced Configuration
- Cisco Unified Border Element Troubleshooting
- Media Resources
- Cisco Unity Connection Integration
- Building Blocks of a Cloud Collaboration Solution
- User Management from the Cloud
- Cloud-Connected Unified Communications Updates and Migrations
- Webex App and Jabber Migration
- Cloud Calling Deployment from Control Hub
- IOS XE Router Settings for Cloud Calling
- Cloud Calling Features
- Classification and Marking
